🥳 Email authentication setting is now available in> .
Email authentication function can be useful in this case!
📌 Tip: Email verification can be selected for each inquiry type. Apply email authentication only to the appropriate types of inquiries.
📌 Note: If you are using the JWT-style portal finder, make sure you are collecting the customer's email address correctly!
If you answer the ticket,
😊 It took 00 days 00 hours 00 minutes to respond
If an inquiry has answered in less than a minute,
😍 It took less than a minute to respond!
If the inquiry is resolved without a response from the customer,
😝 No reply? Easy as pie!
If you have not yet responded to your inquiry,
😭 The customer is waiting for you to reply.
Ticket information, you can check the phrases above from now on 😉
📌 Note: The initial response time refers to the time it takes for a member to first respond to a customer's inquiry.