🛒 Tada~ Delivery bot function has upgraded.

Now you can set Additional field, which is a delivery bot function added from the Gadget > Delivery Bot menu. 🏗️

I'll briefly summarize the upgraded delivery bot function.

• Use +add a Question in the "Inquiry type and template" menu to execute the desired conditions and actions.
• The inquiries received from the customer portal can be differentiated according to the customer's answers.
• For example, 'Do you want additional counseling?' If the customer answers yes to this additional question, you can automatically assign a ticket to an outbound representative member.
  
  

📌 Note: Before you can use the Delivery Bot Additional Field function, you must create additional questions from the Inquiry type and template menu.

+ Additions

• The existing option "Extra field" has been renamed to User Defined Field.
• You cannot apply a delivery bot to additional questions in Checkbox format where customers can select multiple answers. 😅
  
  
  

🤔 And some new features are also updated.

🔖 Now you can search for tickets with tags.

• Did you know that OQUPIE has a tag function?
• tag function allows you to tag specific tickets and manage them separately.
• For example, enter tags:{keyword} in the search field to search for tickets with specific tags added.

📌 Example: Type the following in the searching field -> tags:Micheal -> Enter -> then 'Micheal Jackson' tagged tickets will be searched.

📊 In the ticket data, you can check the 'initial response time'.

• The ticket data function to check customer support statistics has been improved.
• We can check the level of customer support in our service more accurately through 'Initial response time'.
• In the downloaded CSV file, in a column named 'first_reply', the 'first response time of the ticket' is recorded.

🔎 On the search results page, now bulk action can be carried out.

• When searched for tickets, there were feedbacks that it was inconvenient because it couldn't proceed with additional work on the searching page.
• Reflecting on feedback, we have improved to proceed bulk actions in the searching list. 😍
• To make the search function more convenient, the number of tickets searched has also doubled from 15 to 30 per page.